Professional Agents in Hospital Setting
The professional agents who are supposed to perform the role of a counselor can be:* Personnel Manager/ HR Manager: A person equipped with counseling techniques and skills. * Employee Counselor: A person other than personnel manager employed by the hospital authority for employee counselling* Professional social worker: A person specialized in psychiatric counselling* Medical Social worker: If the hospital is too small to warrant appointing a separate employee counselor, the work of the medical social worker can be combined with employee counselor. * Public Relations Officer: A person having additional charge of employee grievances handling function.
Employee counselling is a process of adjustment of establishing a new emotional equilibrium for an employees feelings cannot be ignored or argued. They are situational factors, which needs to be accepted, understood or dealt with because modern management supervise the whole man, not just his work. The process of counseling involves few phases. It can be detailed as follows;1. Establishment of rapport: The inter viewer should make all out efforts for establishing rapport – a relationship of confidence, trust and mutual appreciation which help the counselee to express himself without inhibitions and resistance. The atmosphere should convey an impression of friendliness and informality. 2. Help the interviewee, fee alt ease and ready to talk: The interviewer should begin with topics, which are easy to talk about and thus warm up the interviewee. After getting on the main topic, the counseling officer should make the interviewee talk freely. 3. Understanding and responding: The interviewer should develop the skill, of attending and listening. The interviewer should not only listen but listen with the third year. He must go beyond the words of the interviewee to the hidden feelings, unexpressed ideas, and reactions. The counselor should stimulate them to come out. He must use unambiguous and diagnostic equations to understand more about the problem situation. 4. Personalizing: The counselor must not only help the client to interpret the problem but also help him to understand or internalize the problem. Here the client always externalizes the problem. During this process, counselor makes the counselee understand where he presently stands in respect of the goals to be reached. 5. Initiation: The unwritten contract should make in between counselor and counselee. It will leads to the self-understanding by the counselee. Here both have to think of planned change rather than a sudden one. 6. Action period: Client is activated to a change his attitude, actions and behaviour. It would result in the development of self-confidence and will be able to solve the problems, the client develop coping ability. 7. Evaluation: Here the counselor must have to find out the effectiveness of decision taken and contract made. The counselor has to understand what extend the problem has solved to and to what extend the client has changed. The evaluation should be non threatening, and non judgmental. 8. Recording: There should be effective system of recordings and maintaining the interview notes. The summary of the record should be kept confidential. The counselors should follow professional ethics. Related to counselling practice.
Problems to be handled by the Counselor
The problems coming under employee counselling in a hospital setting are 1. Emotional Problem2. Behavioural Problem3. Personal Problem4. Environmental Problem5. Organisational Problem
Wednesday, November 26, 2008
Professional Agents in Hospital Setting
The professional agents who are supposed to perform the role of a counselor can be:* Personnel Manager/ HR Manager: A person equipped with counseling techniques and skills. * Employee Counselor: A person other than personnel manager employed by the hospital authority for employee counselling* Professional social worker: A person specialized in psychiatric counselling* Medical Social worker: If the hospital is too small to warrant appointing a separate employee counselor, the work of the medical social worker can be combined with employee counselor. * Public Relations Officer: A person having additional charge of employee grievances handling function.
Employee counselling is a process of adjustment of establishing a new emotional equilibrium for an employees feelings cannot be ignored or argued. They are situational factors, which needs to be accepted, understood or dealt with because modern management supervise the whole man, not just his work. The process of counseling involves few phases. It can be detailed as follows;1. Establishment of rapport: The inter viewer should make all out efforts for establishing rapport – a relationship of confidence, trust and mutual appreciation which help the counselee to express himself without inhibitions and resistance. The atmosphere should convey an impression of friendliness and informality. 2. Help the interviewee, fee alt ease and ready to talk: The interviewer should begin with topics, which are easy to talk about and thus warm up the interviewee. After getting on the main topic, the counseling officer should make the interviewee talk freely. 3. Understanding and responding: The interviewer should develop the skill, of attending and listening. The interviewer should not only listen but listen with the third year. He must go beyond the words of the interviewee to the hidden feelings, unexpressed ideas, and reactions. The counselor should stimulate them to come out. He must use unambiguous and diagnostic equations to understand more about the problem situation. 4. Personalizing: The counselor must not only help the client to interpret the problem but also help him to understand or internalize the problem. Here the client always externalizes the problem. During this process, counselor makes the counselee understand where he presently stands in respect of the goals to be reached. 5. Initiation: The unwritten contract should make in between counselor and counselee. It will leads to the self-understanding by the counselee. Here both have to think of planned change rather than a sudden one. 6. Action period: Client is activated to a change his attitude, actions and behaviour. It would result in the development of self-confidence and will be able to solve the problems, the client develop coping ability. 7. Evaluation: Here the counselor must have to find out the effectiveness of decision taken and contract made. The counselor has to understand what extend the problem has solved to and to what extend the client has changed. The evaluation should be non threatening, and non judgmental. 8. Recording: There should be effective system of recordings and maintaining the interview notes. The summary of the record should be kept confidential. The counselors should follow professional ethics. Related to counselling practice.
Problems to be handled by the Counselor
The problems coming under employee counselling in a hospital setting are 1. Emotional Problem2. Behavioural Problem3. Personal Problem4. Environmental Problem5. Organisational Problem
The professional agents who are supposed to perform the role of a counselor can be:* Personnel Manager/ HR Manager: A person equipped with counseling techniques and skills. * Employee Counselor: A person other than personnel manager employed by the hospital authority for employee counselling* Professional social worker: A person specialized in psychiatric counselling* Medical Social worker: If the hospital is too small to warrant appointing a separate employee counselor, the work of the medical social worker can be combined with employee counselor. * Public Relations Officer: A person having additional charge of employee grievances handling function.
Employee counselling is a process of adjustment of establishing a new emotional equilibrium for an employees feelings cannot be ignored or argued. They are situational factors, which needs to be accepted, understood or dealt with because modern management supervise the whole man, not just his work. The process of counseling involves few phases. It can be detailed as follows;1. Establishment of rapport: The inter viewer should make all out efforts for establishing rapport – a relationship of confidence, trust and mutual appreciation which help the counselee to express himself without inhibitions and resistance. The atmosphere should convey an impression of friendliness and informality. 2. Help the interviewee, fee alt ease and ready to talk: The interviewer should begin with topics, which are easy to talk about and thus warm up the interviewee. After getting on the main topic, the counseling officer should make the interviewee talk freely. 3. Understanding and responding: The interviewer should develop the skill, of attending and listening. The interviewer should not only listen but listen with the third year. He must go beyond the words of the interviewee to the hidden feelings, unexpressed ideas, and reactions. The counselor should stimulate them to come out. He must use unambiguous and diagnostic equations to understand more about the problem situation. 4. Personalizing: The counselor must not only help the client to interpret the problem but also help him to understand or internalize the problem. Here the client always externalizes the problem. During this process, counselor makes the counselee understand where he presently stands in respect of the goals to be reached. 5. Initiation: The unwritten contract should make in between counselor and counselee. It will leads to the self-understanding by the counselee. Here both have to think of planned change rather than a sudden one. 6. Action period: Client is activated to a change his attitude, actions and behaviour. It would result in the development of self-confidence and will be able to solve the problems, the client develop coping ability. 7. Evaluation: Here the counselor must have to find out the effectiveness of decision taken and contract made. The counselor has to understand what extend the problem has solved to and to what extend the client has changed. The evaluation should be non threatening, and non judgmental. 8. Recording: There should be effective system of recordings and maintaining the interview notes. The summary of the record should be kept confidential. The counselors should follow professional ethics. Related to counselling practice.
Problems to be handled by the Counselor
The problems coming under employee counselling in a hospital setting are 1. Emotional Problem2. Behavioural Problem3. Personal Problem4. Environmental Problem5. Organisational Problem
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